YumPrep (Brand): Refers to the meal plan service provider.
Meal Plan: Refers to the primary product/service purchased from YumPrep.
Account Manager: Your dedicated contact person for assistance with changes, complaints, and other inquiries.
Pause Days: The number of days a plan can be temporarily stopped (e.g., for holidays or travel).
Substitute: Replacing a dish based on preferences or needs.
Chiller Bag: The insulated bag used to deliver daily meals.
Cut-Off: The deadline for submitting requests or changes to your plan.
Macros: The amount of fat, protein, and carbohydrates in a meal.
General Conditions
By signing up, clients agree to these Terms & Conditions from the moment of registration until the end of their plan.
YumPrep reserves the right to refuse service under specific circumstances, such as medical conditions, severe allergies, or specific dietary requirements.
YumPrep may amend these terms at any time without prior notice.
Communications may be sent to clients unless they unsubscribe.
Payments, Prices & Fees
Full payment is required at least 3 business days before the start date.
A refundable AED 100 deposit is required for the Chiller Bags.
Payments can be made via Visa/MasterCard, cash or online.
Additional charges may apply for premium dishes, lost chiller bags, or late cancellations.
Delivery
YumPrep delivers across the UAE
Deliveries are made daily at flexible timings chosen by the client.
Changes to delivery addresses or schedules must be requested at least 3 business days in advance.
Chiller Bags & Refundable Deposit
A deposit of AED 100 applies for 2 bags. Lost or damaged bags incur additional charges.
Bags must be returned within 30 days of the plan ending.
Food Storage & Reheating
Meals must be refrigerated at 5°C or below upon delivery.
Instructions for reheating and calorie/macro details are provided on the labels.
Dislikes, Allergies & Preferences
Meal plans can be customized based on preferences, dislikes, and allergies shared during sign-up.
YumPrep is not liable for adverse reactions if allergens were not disclosed.
Nutritionist Consultation
YumPrep meal plans and consultations are not substitutes for medical treatment.
Clients with medical conditions must consult their physician before starting a meal plan.
Pay Later with Tabby
Tabby payment plans allow for installment payments. Pausing a YumPrep plan does not pause Tabby installments.
Early settlement of Tabby accounts is encouraged, with specific terms for cancellations subject to a 10% fee.
Referral Program
Rewards for referrals include extra meal days. Rewards cannot be exchanged for cash.
Cancellation & Refunds
Cancellations must be requested at least 3 business days in advance.
Refunds are subject to a 20% cancellation fee and take up to 14 days to process.
